Monitoring - The SuperControl platform is operational, with core services running at normal levels.
Final synchronisation is nearing completion and the system continues to stabilise. New bookings are now processing normally, however customers may still experience intermittent or isolated issues while recovery completes.
We are also continuing to restore bookings created during the outage period, which may appear gradually as this work progresses.
Further updates will follow.
May 27, 2026 - 16:20 BST
Final synchronisation is nearing completion and the system continues to stabilise. New bookings are now processing normally, however customers may still experience intermittent or isolated issues while recovery completes.
We are also continuing to restore bookings created during the outage period, which may appear gradually as this work progresses.
Further updates will follow.
May 27, 2026 - 16:20 BST
Update - The SuperControl application is running, however performance remains degraded as recovery continues.
Our teams have identified that this incident was caused by a network connectivity hardware failure following a power-related issue within the data centre. Based on all information currently available, we have no reason to believe this involved any malicious activity or that customer data was accessed, compromised, or affected.
Customers may continue to experience intermittent issues or periods of instability while we work to restore full performance. Further updates will follow as more information becomes available.
May 27, 2026 - 11:55 BST
Our teams have identified that this incident was caused by a network connectivity hardware failure following a power-related issue within the data centre. Based on all information currently available, we have no reason to believe this involved any malicious activity or that customer data was accessed, compromised, or affected.
Customers may continue to experience intermittent issues or periods of instability while we work to restore full performance. Further updates will follow as more information becomes available.
May 27, 2026 - 11:55 BST
Update - The SuperControl application has been restored and services are running, however performance remains degraded.
The issue was caused by a data centre power-related incident impacting network connectivity hardware. Damaged equipment has been replaced and recovery is ongoing as we work to restore full performance.
Customers may experience intermittent issues or periods of instability while recovery continues. Further updates will follow as more information becomes available.
May 27, 2026 - 10:25 BST
The issue was caused by a data centre power-related incident impacting network connectivity hardware. Damaged equipment has been replaced and recovery is ongoing as we work to restore full performance.
Customers may experience intermittent issues or periods of instability while recovery continues. Further updates will follow as more information becomes available.
May 27, 2026 - 10:25 BST
Update - The SuperControl application is now running, but performance remains degraded.
This issue relates to datacentre infrastructure affecting power and system connectivity. As part of the recovery process, we have replaced damaged equipment and continue to work with our hosting provider to fully restore power across our environment.
Our technical team remains onsite working closely with our hosting provider to resolve this as quickly as possible.
As services are restored, customers may experience intermittent issues or periods of instability while recovery continues.
May 27, 2026 - 06:07 BST
This issue relates to datacentre infrastructure affecting power and system connectivity. As part of the recovery process, we have replaced damaged equipment and continue to work with our hosting provider to fully restore power across our environment.
Our technical team remains onsite working closely with our hosting provider to resolve this as quickly as possible.
As services are restored, customers may experience intermittent issues or periods of instability while recovery continues.
May 27, 2026 - 06:07 BST
Update - The SuperControl application is now running, but performance remains degraded.
As services are restored, customers may experience intermittent issues or periods of instability. Our teams continue to work to improve performance and restore full service as quickly as possible.
May 27, 2026 - 05:36 BST
As services are restored, customers may experience intermittent issues or periods of instability. Our teams continue to work to improve performance and restore full service as quickly as possible.
May 27, 2026 - 05:36 BST
Update - Recovery work remains ongoing, with our technical teams continuing to work through the issue alongside our hosting provider.
While there is no major update to share at this time, work is continuing and we will keep customers informed as further information becomes available.
May 27, 2026 - 04:08 BST
While there is no major update to share at this time, work is continuing and we will keep customers informed as further information becomes available.
May 27, 2026 - 04:08 BST
Update - Our teams continue to make progress on the underlying datacentre infrastructure issue.
Recovery work remains ongoing and a number of validation checks are still being carried out before services can be safely restored. We are not yet in a position to confirm a restoration time, but we will continue to share updates as more information becomes available.
May 27, 2026 - 02:29 BST
Recovery work remains ongoing and a number of validation checks are still being carried out before services can be safely restored. We are not yet in a position to confirm a restoration time, but we will continue to share updates as more information becomes available.
May 27, 2026 - 02:29 BST
Update - Recovery efforts remain ongoing, with technical teams continuing to work through the underlying connectivity issue.
There is no significant change to report at this time, but work is continuing and we remain focused on restoring service as quickly and safely as possible. Further updates will follow as they become available.
May 26, 2026 - 23:24 BST
There is no significant change to report at this time, but work is continuing and we remain focused on restoring service as quickly and safely as possible. Further updates will follow as they become available.
May 26, 2026 - 23:24 BST
Update - Our teams are continuing to work to resolve the issue affecting SuperControl services. Further updates will follow as soon as available.
May 26, 2026 - 21:36 BST
May 26, 2026 - 21:36 BST
Update - Our teams continue to work to restore service.
This remains a datacentre infrastructure issue impacting system connectivity. Our technical team is onsite working with our hosting provider to resolve the fault.
We currently expect services to remain unavailable for the rest of today. Restoring full service remains our highest priority, and we will provide further updates as soon as more information becomes available.
May 26, 2026 - 18:29 BST
This remains a datacentre infrastructure issue impacting system connectivity. Our technical team is onsite working with our hosting provider to resolve the fault.
We currently expect services to remain unavailable for the rest of today. Restoring full service remains our highest priority, and we will provide further updates as soon as more information becomes available.
May 26, 2026 - 18:29 BST
Update - We are continuing to work to resolve an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 16:41 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 16:41 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
We recognise that you are looking for more detailed updates, and we will share further information as soon as it becomes available.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 14:10 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
We recognise that you are looking for more detailed updates, and we will share further information as soon as it becomes available.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 14:10 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority.
May 26, 2026 - 12:53 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority.
May 26, 2026 - 12:53 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
Current findings indicate a datacentre infrastructure issue impacting system connectivity, preventing core systems from communicating correctly. Both our technical team and our hosting provider’s engineers are working onsite to resolve the fault.
Our teams continue to work closely on the recovery effort, and restoring full service remains our highest priority.
As services are restored, customers may experience intermittent issues or periods of instability. We will continue to share updates as more information becomes available.
May 26, 2026 - 11:06 BST
Current findings indicate a datacentre infrastructure issue impacting system connectivity, preventing core systems from communicating correctly. Both our technical team and our hosting provider’s engineers are working onsite to resolve the fault.
Our teams continue to work closely on the recovery effort, and restoring full service remains our highest priority.
As services are restored, customers may experience intermittent issues or periods of instability. We will continue to share updates as more information becomes available.
May 26, 2026 - 11:06 BST
Update - We are continuing to work on resolving the service disruption affecting SuperControl.
We understand the impact this is having, particularly during a busy period, and sincerely apologise. Our technical team is fully focused on restoring service as quickly as possible.
We will continue to share updates as more information becomes available.
May 26, 2026 - 09:36 BST
We understand the impact this is having, particularly during a busy period, and sincerely apologise. Our technical team is fully focused on restoring service as quickly as possible.
We will continue to share updates as more information becomes available.
May 26, 2026 - 09:36 BST
Update - We are continuing to work on resolving the service disruption affecting SuperControl, with efforts ongoing to restore service as quickly as possible. We will share further updates as more information becomes available.
May 26, 2026 - 07:04 BST
May 26, 2026 - 07:04 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services. Our hosting provider is working to resolve a network issue within the datacentre.
May 26, 2026 - 02:44 BST
May 26, 2026 - 02:44 BST
Update - We are continuing to investigate the ongoing issue affecting access to SuperControl services.
Current investigations indicate a likely network infrastructure issue within the datacentre affecting connectivity between racks. Our hosting provider’s network engineers are currently carrying out onsite investigations and diagnostics.
We appreciate your patience while work continues to restore normal service as quickly as possible.
May 25, 2026 - 22:45 BST
Current investigations indicate a likely network infrastructure issue within the datacentre affecting connectivity between racks. Our hosting provider’s network engineers are currently carrying out onsite investigations and diagnostics.
We appreciate your patience while work continues to restore normal service as quickly as possible.
May 25, 2026 - 22:45 BST
Update - We are still investigating the ongoing issue affecting access to SuperControl services.
Our teams remain actively engaged and are continuing to work towards restoring normal service as quickly as possible.
We apologise for the continued disruption and appreciate your patience.
May 25, 2026 - 20:42 BST
Our teams remain actively engaged and are continuing to work towards restoring normal service as quickly as possible.
We apologise for the continued disruption and appreciate your patience.
May 25, 2026 - 20:42 BST
Update - We are continuing to investigate the ongoing issue affecting access to SuperControl services.
At this time there is no further update, however our teams remain actively engaged and working to restore normal service as quickly as possible.
We appreciate your patience and apologise for the continued disruption.
May 25, 2026 - 19:43 BST
At this time there is no further update, however our teams remain actively engaged and working to restore normal service as quickly as possible.
We appreciate your patience and apologise for the continued disruption.
May 25, 2026 - 19:43 BST
Update - We are continuing to investigate this issue.
May 25, 2026 - 18:34 BST
May 25, 2026 - 18:34 BST
Investigating - We are currently investigating an issue affecting access to SuperControl services.
Our team is actively working to identify the cause and restore service as quickly as possible.
We apologise for the disruption and will provide further updates as soon as more information becomes available.
May 25, 2026 - 18:33 BST
Our team is actively working to identify the cause and restore service as quickly as possible.
We apologise for the disruption and will provide further updates as soon as more information becomes available.
May 25, 2026 - 18:33 BST
About This Site
Support Contacts
Monday to Friday 9am - 5pm call +44 (0)1556 506 700
Out of hours we monitor support emails. Email support on support@supercontrol.co.uk
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