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Out of hours we monitor support emails. Email support on support@supercontrol.co.uk

Uptime over the past 90 days. View historical uptime.
SuperControl all systems Operational
90 days ago
98.69 % uptime
Today
UpFrontReviews Operational
Support Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance, Awaze OneConnect Production Environment Mar 11, 2026 22:00 - Mar 12, 2026 09:00 GMT

Awaze have notified us of two planned maintenance windows affecting the OneConnect Production environment and associated services.

Maintenance Window 1
Start: 22:00 Wednesday 11 March 2026
End: 09:00 Thursday 12 March 2026

There may be a short interruption to services while upgrades are carried out. Awaze have advised they will monitor activity to keep any downtime to a minimum.

Maintenance Window 2
Start: 00:00 Tuesday 17 March 2026
End: 04:00 Tuesday 17 March 2026

During this period, the OneConnect Production environment will not be available.

Affected Services
This maintenance impacts our integrations with brands operating via Awaze OneConnect, including:

- Hoseasons
- Cottages.com

Inbound API requests sent during these windows may not be processed.

Impact
Clients connected to the above brands via OneConnect may experience temporary interruption to availability updates, pricing updates, booking notifications, or other API driven processes.

No action is required. Services should resume automatically once maintenance is complete.

We will provide further updates if additional information is received from Awaze.
Posted on Mar 03, 2026 - 10:36 GMT

Scheduled Maintenance, Awaze OneConnect Production Environment Mar 17, 2026 00:00-04:00 GMT

Awaze have notified us of two planned maintenance windows affecting the OneConnect Production environment and associated services.

Maintenance Window 1
Start: 22:00 Wednesday 11 March 2026
End: 09:00 Thursday 12 March 2026

There may be a short interruption to services while upgrades are carried out. Awaze have advised they will monitor activity to keep any downtime to a minimum.

Maintenance Window 2
Start: 00:00 Tuesday 17 March 2026
End: 04:00 Tuesday 17 March 2026

During this period, the OneConnect Production environment will not be available.

Affected Services
This maintenance impacts our integrations with brands operating via Awaze OneConnect, including:

- Hoseasons
- Cottages.com

Inbound API requests sent during these windows may not be processed.

Impact
Clients connected to the above brands via OneConnect may experience temporary interruption to availability updates, pricing updates, booking notifications, or other API driven processes.

No action is required. Services should resume automatically once maintenance is complete.

We will provide further updates if additional information is received from Awaze.
Posted on Mar 03, 2026 - 10:37 GMT
Mar 3, 2026
DFS Replication Issue
Resolved - File replication across the server cluster has now been fully restored, and backlog levels have returned to normal.

All servers are fully synchronised and operating as expected. Any features that rely on generated files, including downloads and reports, should now function normally.

There was no data loss during this incident, and core booking functionality remained operational throughout.

We will continue to monitor replication performance as part of our standard platform oversight.

Thank you for your patience while we worked to resolve this issue.
Mar 3, 10:54 GMT
Update - Replication backlog levels remain elevated and we continue to work on stabilising synchronisation across the server cluster.

Additional work is underway to improve replication performance, including configuration adjustments to increase throughput. We are also reviewing and refining internal processes that may be contributing to replication load, including optimisation of navigation bar caching.

Core booking functionality remains operational, although features that rely on recently generated files may continue to experience intermittent issues until synchronisation fully stabilises.

We will provide a further update as progress continues.
Feb 24, 13:33 GMT
Update - We are continuing to address file synchronisation delays across a small number of servers within our platform.

Over the weekend we made progress, however replication volumes have fluctuated and are taking longer than expected to fully clear. To accelerate recovery, we are implementing additional measures to increase synchronisation capacity and prioritise the most critical areas of the system.

Some features that rely on recently generated or updated files may experience intermittent issues while synchronisation completes. This may include occasional delays when accessing newly created documents or reports.

There is no indication of data loss and core booking functionality remains operational.

Our team is actively monitoring progress and we expect stability to continue improving as additional capacity comes online.

We will provide a further update once full synchronisation has been restored.
Feb 23, 08:56 GMT
Update - Replication across the affected servers is still in progress.

The re-synchronisation process is operating as expected. Due to the volume of data being replicated, completion is taking longer than initially anticipated.

Some recently updated or generated files may continue to appear inconsistently across servers until replication has fully completed. In some cases, this may result in a 404 File Not Found error when downloading reports.

There remains no indication of data loss.

We are actively monitoring replication progress and will confirm once full synchronisation has been achieved.
Feb 20, 13:28 GMT
Identified - The issue has now been identified and a fix has been implemented.

As part of the resolution, we are re-replicating data across the affected servers. This process will take some time to complete due to the volume of files involved.

During this period, some files may not immediately appear across all servers, but replication is now progressing as expected.

There is no indication of data loss.

We will continue to monitor the re-replication process and provide a further update once full synchronisation has been confirmed.
Feb 19, 14:25 GMT
Investigating - We are currently investigating an issue affecting file replication across our server cluster.

Our infrastructure uses Distributed File System replication between nodes. At present, replication is not functioning as expected, which may result in delays to file synchronisation across servers.

Impact
- Some recently uploaded or modified files may not immediately appear across all servers.
- Certain areas of the SuperControl web application may experience inconsistent behaviour while replication is impaired.

There is no indication of data loss. The issue relates to replication timing rather than file integrity.

Our technical team is actively working to identify the root cause and restore normal replication service as soon as possible.

We will provide a further update once more information is available.
Feb 19, 11:18 GMT
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Feb 19, 2026
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

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