Update - We are continuing to address file synchronisation delays across a small number of servers within our platform.
Over the weekend we made progress, however replication volumes have fluctuated and are taking longer than expected to fully clear. To accelerate recovery, we are implementing additional measures to increase synchronisation capacity and prioritise the most critical areas of the system.
Some features that rely on recently generated or updated files may experience intermittent issues while synchronisation completes. This may include occasional delays when accessing newly created documents or reports.
There is no indication of data loss and core booking functionality remains operational.
Our team is actively monitoring progress and we expect stability to continue improving as additional capacity comes online.
We will provide a further update once full synchronisation has been restored.
Feb 23, 2026 - 08:56 GMT
Over the weekend we made progress, however replication volumes have fluctuated and are taking longer than expected to fully clear. To accelerate recovery, we are implementing additional measures to increase synchronisation capacity and prioritise the most critical areas of the system.
Some features that rely on recently generated or updated files may experience intermittent issues while synchronisation completes. This may include occasional delays when accessing newly created documents or reports.
There is no indication of data loss and core booking functionality remains operational.
Our team is actively monitoring progress and we expect stability to continue improving as additional capacity comes online.
We will provide a further update once full synchronisation has been restored.
Feb 23, 2026 - 08:56 GMT
Update - Replication across the affected servers is still in progress.
The re-synchronisation process is operating as expected. Due to the volume of data being replicated, completion is taking longer than initially anticipated.
Some recently updated or generated files may continue to appear inconsistently across servers until replication has fully completed. In some cases, this may result in a 404 File Not Found error when downloading reports.
There remains no indication of data loss.
We are actively monitoring replication progress and will confirm once full synchronisation has been achieved.
Feb 20, 2026 - 13:28 GMT
The re-synchronisation process is operating as expected. Due to the volume of data being replicated, completion is taking longer than initially anticipated.
Some recently updated or generated files may continue to appear inconsistently across servers until replication has fully completed. In some cases, this may result in a 404 File Not Found error when downloading reports.
There remains no indication of data loss.
We are actively monitoring replication progress and will confirm once full synchronisation has been achieved.
Feb 20, 2026 - 13:28 GMT
Identified - The issue has now been identified and a fix has been implemented.
As part of the resolution, we are re-replicating data across the affected servers. This process will take some time to complete due to the volume of files involved.
During this period, some files may not immediately appear across all servers, but replication is now progressing as expected.
There is no indication of data loss.
We will continue to monitor the re-replication process and provide a further update once full synchronisation has been confirmed.
Feb 19, 2026 - 14:25 GMT
As part of the resolution, we are re-replicating data across the affected servers. This process will take some time to complete due to the volume of files involved.
During this period, some files may not immediately appear across all servers, but replication is now progressing as expected.
There is no indication of data loss.
We will continue to monitor the re-replication process and provide a further update once full synchronisation has been confirmed.
Feb 19, 2026 - 14:25 GMT
Investigating - We are currently investigating an issue affecting file replication across our server cluster.
Our infrastructure uses Distributed File System replication between nodes. At present, replication is not functioning as expected, which may result in delays to file synchronisation across servers.
Impact
- Some recently uploaded or modified files may not immediately appear across all servers.
- Certain areas of the SuperControl web application may experience inconsistent behaviour while replication is impaired.
There is no indication of data loss. The issue relates to replication timing rather than file integrity.
Our technical team is actively working to identify the root cause and restore normal replication service as soon as possible.
We will provide a further update once more information is available.
Feb 19, 2026 - 11:18 GMT
Our infrastructure uses Distributed File System replication between nodes. At present, replication is not functioning as expected, which may result in delays to file synchronisation across servers.
Impact
- Some recently uploaded or modified files may not immediately appear across all servers.
- Certain areas of the SuperControl web application may experience inconsistent behaviour while replication is impaired.
There is no indication of data loss. The issue relates to replication timing rather than file integrity.
Our technical team is actively working to identify the root cause and restore normal replication service as soon as possible.
We will provide a further update once more information is available.
Feb 19, 2026 - 11:18 GMT
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