Update - Our teams continue to work to restore service.
This remains a datacentre infrastructure issue impacting system connectivity. Our technical team is onsite working with our hosting provider to resolve the fault.
We currently expect services to remain unavailable for the rest of today. Restoring full service remains our highest priority, and we will provide further updates as soon as more information becomes available.
May 26, 2026 - 18:29 BST
This remains a datacentre infrastructure issue impacting system connectivity. Our technical team is onsite working with our hosting provider to resolve the fault.
We currently expect services to remain unavailable for the rest of today. Restoring full service remains our highest priority, and we will provide further updates as soon as more information becomes available.
May 26, 2026 - 18:29 BST
Update - We are continuing to work to resolve an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 16:41 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 16:41 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
We recognise that you are looking for more detailed updates, and we will share further information as soon as it becomes available.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 14:10 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
We recognise that you are looking for more detailed updates, and we will share further information as soon as it becomes available.
Restoring full service remains our highest priority, and we will continue to provide updates as soon as we have them.
May 26, 2026 - 14:10 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority.
May 26, 2026 - 12:53 BST
This remains a datacentre infrastructure issue impacting system connectivity and preventing core systems from communicating correctly. Our technical team continues to work onsite alongside our hosting provider to resolve the fault.
Restoring full service remains our highest priority.
May 26, 2026 - 12:53 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services.
Current findings indicate a datacentre infrastructure issue impacting system connectivity, preventing core systems from communicating correctly. Both our technical team and our hosting provider’s engineers are working onsite to resolve the fault.
Our teams continue to work closely on the recovery effort, and restoring full service remains our highest priority.
As services are restored, customers may experience intermittent issues or periods of instability. We will continue to share updates as more information becomes available.
May 26, 2026 - 11:06 BST
Current findings indicate a datacentre infrastructure issue impacting system connectivity, preventing core systems from communicating correctly. Both our technical team and our hosting provider’s engineers are working onsite to resolve the fault.
Our teams continue to work closely on the recovery effort, and restoring full service remains our highest priority.
As services are restored, customers may experience intermittent issues or periods of instability. We will continue to share updates as more information becomes available.
May 26, 2026 - 11:06 BST
Update - We are continuing to work on resolving the service disruption affecting SuperControl.
We understand the impact this is having, particularly during a busy period, and sincerely apologise. Our technical team is fully focused on restoring service as quickly as possible.
We will continue to share updates as more information becomes available.
May 26, 2026 - 09:36 BST
We understand the impact this is having, particularly during a busy period, and sincerely apologise. Our technical team is fully focused on restoring service as quickly as possible.
We will continue to share updates as more information becomes available.
May 26, 2026 - 09:36 BST
Update - We are continuing to work on resolving the service disruption affecting SuperControl, with efforts ongoing to restore service as quickly as possible. We will share further updates as more information becomes available.
May 26, 2026 - 07:04 BST
May 26, 2026 - 07:04 BST
Update - We are continuing to investigate an issue affecting access to SuperControl services. Our hosting provider is working to resolve a network issue within the datacentre.
May 26, 2026 - 02:44 BST
May 26, 2026 - 02:44 BST
Update - We are continuing to investigate the ongoing issue affecting access to SuperControl services.
Current investigations indicate a likely network infrastructure issue within the datacentre affecting connectivity between racks. Our hosting provider’s network engineers are currently carrying out onsite investigations and diagnostics.
We appreciate your patience while work continues to restore normal service as quickly as possible.
May 25, 2026 - 22:45 BST
Current investigations indicate a likely network infrastructure issue within the datacentre affecting connectivity between racks. Our hosting provider’s network engineers are currently carrying out onsite investigations and diagnostics.
We appreciate your patience while work continues to restore normal service as quickly as possible.
May 25, 2026 - 22:45 BST
Update - We are still investigating the ongoing issue affecting access to SuperControl services.
Our teams remain actively engaged and are continuing to work towards restoring normal service as quickly as possible.
We apologise for the continued disruption and appreciate your patience.
May 25, 2026 - 20:42 BST
Our teams remain actively engaged and are continuing to work towards restoring normal service as quickly as possible.
We apologise for the continued disruption and appreciate your patience.
May 25, 2026 - 20:42 BST
Update - We are continuing to investigate the ongoing issue affecting access to SuperControl services.
At this time there is no further update, however our teams remain actively engaged and working to restore normal service as quickly as possible.
We appreciate your patience and apologise for the continued disruption.
May 25, 2026 - 19:43 BST
At this time there is no further update, however our teams remain actively engaged and working to restore normal service as quickly as possible.
We appreciate your patience and apologise for the continued disruption.
May 25, 2026 - 19:43 BST
Update - We are continuing to investigate this issue.
May 25, 2026 - 18:34 BST
May 25, 2026 - 18:34 BST
Investigating - We are currently investigating an issue affecting access to SuperControl services.
Our team is actively working to identify the cause and restore service as quickly as possible.
We apologise for the disruption and will provide further updates as soon as more information becomes available.
May 25, 2026 - 18:33 BST
Our team is actively working to identify the cause and restore service as quickly as possible.
We apologise for the disruption and will provide further updates as soon as more information becomes available.
May 25, 2026 - 18:33 BST
About This Site
Support Contacts
Monday to Friday 9am - 5pm call +44 (0)1556 506 700
Out of hours we monitor support emails. Email support on support@supercontrol.co.uk
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