Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2025 - 18:00 BST
Scheduled
Start: Sunday, 19 October 2025, 18:00 BST End: Monday, 20 October 2025, 02:00 BST
Summary: Our payment infrastructure partner, PCI Proxy, has advised that their third-party network provider will perform scheduled maintenance during this period. This maintenance is outside SuperControl’s infrastructure but may temporarily affect systems that rely on PCI Proxy for secure payment processing.
Potential Impact:
Payments - Brief, intermittent issues may occur when processing or tokenising card payments. - Real-time payment actions (such as card captures or refunds) could briefly fail and may need to be retried. - No data loss is expected; queued transactions will continue once connectivity stabilises.
Third-Party Integrations - Services that depend on live payment validation (such as Booking.com or Expedia) could see short interruptions if a guest payment attempt coincides with a network transition. - Reservation imports, updates, or cancellations that require card token handling may experience momentary retries. - Availability and pricing syncs will not be affected.
Rollback Plan: PCI Proxy has confirmed that a rollback plan is in place should any issue arise to ensure service continuity and data integrity.
Monitoring: SuperControl will actively monitor all payment gateway activity throughout the window. Any observed interruptions or retry patterns will be logged and communicated if necessary.