Our payment infrastructure partner, PCI Proxy, has informed us of an upcoming network maintenance window that may impact the ability to take payments (including via Opayo, HolidayRentPayment, and Trust Payments) and disrupt communication with third-party integrations, such as Booking.com and Expedia.
Maintenance Details Start Time: Thursday, 18 September 2025 at 22:00 BST (23:00 CEST) End Time: Friday, 19 September 2025 at 00:00 BST (01:00 CEST) Duration: 2 hours
Expected Impact There may be brief disruptions during the 2-hour window while maintenance is carried out.
Reason for Maintenance Network maintenance will be performed on the PCI Proxy production environment.
Information from PCI Proxy There may be brief disruptions during the above time window as the maintenance is carried out. We will take all necessary precautions to ensure a smooth and efficient transition, minimising any potential impact.
Rollback Plan In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure the safety and stability of the platform.
We sincerely apologise for the short notice and appreciate your understanding and cooperation.
If you have any concerns or experience issues during this time, please get in touch with SuperControl Support.